Frequently Asked Questions

This museum is at the start of a journey to participate in the conversation of what it means to be African, and then begin representing the continent. This will be a process over many years to fully understand and represent such a huge continent with so many traditions, languages and cultural groups. No collection can represent an entire continent but Zeitz MOCAA hopes its collection will make a significant impact on how Africa and the world view and has access to works of art from Africa and its Diaspora.

There are 80 conventional white-cube gallery spaces but more than 100 galleries when you include spaces such as the Centre for Performative Practice, the four-story dust house and the tunnels on the Level -1 basement level.

The museum has nine floors of which seven are accessible to the public for exhibitions.

The Atrium is 33 metres high. A standard floor of a regular building is about 3 metres in height so the Atrium is about 10 floors high.

Daily guided tours are complimentary as part of the admission price, and take place at 11 am, 1 pm, and 3 pm every day. Non-scheduled tours are provided at an additional cost and must be pre-booked in advance. For more information on tours, click here.

Our phone line tends to get very busy and is unable to handle multiple calls at once. If you receive a busy tone or an out of service message, please try calling back at a later time or send us an email by clicking here.

Yes, Zeitz MOCAA provides wheelchair access across all floors of the museum. Wheelchairs are available on a first-come-first-served basis and may be requested at the Information Desk on arrival.

Zeitz MOCAA cannot guarantee that artworks on exhibition will not contain sensitive materials. All exhibits containing sensitive materials will be marked as such before entry and it is advised that parents of young children and sensitive viewers proceed with caution.

Please also note that we cannot accommodate prams in the museum.

While we do allow patrons to take photographs for personal use, all requests for commercial shoots need to be addressed to communications@zeitzmocaa.museum.

Yes, however, please note that no tripods or flash photography is allowed. Be sure to share your photographs with Zeitz MOCAA on social media using the following handles and hashtags:

Facebook 

Instagram

Twitter

#ZeitzMOCAA
#ZMEvents

Underground paid parking is available in the Silo District. No complimentary parking is available from the museum as parking areas are managed and owned by the V&A Waterfront. The underground parking area near Zeitz MOCAA tends to fill up during the week, particularly on Wednesday mornings. Please note alternative parking areas are available throughout the V&A Waterfront and is approximately a 5-10-minute walk away from the museum.

This can vary depending on whether a new exhibition opens, access is free on that particular day, or if the day you are visiting is during South African school holidays or on a public holiday. To ensure you don’t stand in a long queue, purchase your ticket or membership online before you arrive.

As a Zeitz MOCAA member, you will have unlimited free admission to exhibitions, a preferential queue at the entrance on busy days and receive invitations to special member events such as tours, panel discussions, screenings and extended opening hours. To view all benefits across the various tiers of membership, click here.

You can purchase an annual membership (or a daily admission ticket) via Webtickets or at the museum on arrival. When purchasing online, please take the following steps:

• Select the date you wish to start your membership (memberships are valid for 365 days from the selected date of purchase)*
• Choose your Membership option and select the number of memberships you would like to purchase, then click ‘Next’
• Click ‘Ok’ on the pop-up window to confirm your selected start date
• Complete the form with the required membership information then click ‘Proceed’
• Complete the form with the details of your desired payment method and click ‘Buy tickets’.

If you require further assistance, please contact the dedicated Webtickets support team on +27 (0) 861 110 005.

*Note: you may be prompted to register. If this is the case, please do so.

Admission is R210 per adult. Children under 18 receive free entry. Please bring some form of ID for teens.

The museum is open Thursdays to Sundays. Our opening hours are 10am – 6pm with last entry at 5:30 pm.

The museum is, first and foremost, a platform to showcase the artistic talent of Africa and its Diaspora. It is through this platform that we are able to facilitate and create broader discussions, and access for and representation of all.