Plan your visit - Zeitz MOCAA

Before you mail or call us, check whether your query is one of our most frequently asked questions below.

Please note: we are only able to assist enquiries in one of the following South African languages:

Afrikaans
English
Sepedi
Setswana
isiXhosa
isiZulu

What is the role of the museum?

The museum is, first and foremost, a platform to showcase the artistic talent of Africa and its Diaspora. It is through this platform that we are able to facilitate and create broader discussions, and access for and representation of all.

How much does it cost to get in? Is it free?

Daily admission, which is valid for seven days but can only be used once, costs R190. An annual membership starts at R270, costs R195 for pensioners, and allows you unlimited entry to the museum for one year from the date of purchase. To ensure access for all, under-18s gain free entry into the museum every day, and Wednesday mornings from 10 am – 1 pm are free for all citizens of the 54 African states. For a full list of admission fees, click here, or to purchase tickets and memberships, click here.

What are your opening hours?

The museum is open seven days a week, including public holidays. Our opening hours are 10 am – 6 pm (last entry at 5:30 pm), and 10 am – 9 pm (last entry at 8:30 pm) every first Friday of the month. For more information, click here.

How do I purchase a membership?

You can purchase an annual membership (or a daily admission ticket) via Webtickets or at the museum on arrival. When purchasing online, please take the following steps:

Select the date you wish to start your membership (memberships are valid for 365 days from the selected date of purchase)*
Choose your Membership option and select the number of memberships you would like to purchase, then click ‘Next’
Click ‘Ok’ on the pop-up window to confirm your selected start date
Complete the form with the required membership information then click ‘Proceed’
Complete the form with the details of your desired payment method and click ‘Buy tickets’.

If you require further assistance, please contact the dedicated Webtickets support team on +27 (0) 861 110 005.

*Note: you may be prompted to register. If this is the case, please do so.

What are the benefits of becoming a Zeitz MOCAA member?

As a Zeitz MOCAA member, you will have unlimited free admission to exhibitions, a preferential queue at the entrance on busy days and receive invitations to special member events such as tours, panel discussions, screenings and extended opening hours. To view all benefits across the various tiers of membership, click here.

What do you mean by ‘African’ when you refer to ‘citizens of African countries’ and ‘African citizens’?

‘African’ implies any person born in a country on the African continent, including South Africans, or any person who has permanent residency in any of the 54 African states.

How long are the lines to get in?

This can vary depending on whether a new exhibition opens, access is free on that particular day, or if the day you are visiting is during South African school holidays or on a public holiday. To ensure you don’t stand in a long queue, purchase your ticket or membership online before you arrive.

Where can I park when I visit Zeitz MOCAA?

Underground paid parking is available in the Silo District. No complimentary parking is available from the museum as parking areas are managed and owned by the V&A Waterfront. The underground parking area near Zeitz MOCAA tends to fill up during the week, particularly on Wednesday mornings. Please note alternative parking areas are available throughout the V&A Waterfront and is approximately a 5-10-minute walk away from the museum.

Do I need to leave the museum at 1 pm if I’ve gained free access on Africa Wednesday?

No, however, you may not leave and then return.

Am I allowed to take photographs in the museum?

Yes, however, please note that no tripods or flash photography is allowed. Be sure to share your photographs with Zeitz MOCAA on social media using the following handles and hashtags:

Facebook

Instagram

Twitter

#ZeitzMOCAA
#ZMEvents

Does Zeitz MOCAA allow photo and film shoots?

While we do allow patrons to take photographs for personal use, all requests for commercial shoots need to be addressed to communications@zeitzmocaa.museum.

Is the museum child-friendly?

Zeitz MOCAA cannot guarantee that artworks on exhibition will not contain sensitive materials. All exhibits containing sensitive materials will be marked as such before entry and it is advised that parents of young children and sensitive viewers proceed with caution.

Please also note that we cannot accommodate prams in the museum.

I am a wheelchair user, does the museum have relevant facilities to accommodate me?

Yes, Zeitz MOCAA provides wheelchair access across all floors of the museum. Wheelchairs are available on a first-come-first-served basis and may be requested at the Information Desk on arrival.

Why am I unable to get through to your phone line?

Our phone line tends to get very busy and is unable to handle multiple calls at once. If you receive a busy tone or an out of service message, please try calling back at a later time or send us an email by clicking here.

How can I book a tour and is this an additional cost to the admission price?

Daily guided tours are complimentary as part of the admission price, and take place at 11 a.m. and 3 p.m. every day. Non-scheduled tours are provided at an additional cost and must be pre-booked in advance. For more information on tours, click here.

Where can I find more information on and book for the Centre for Art Education’s school programme?

The Zeitz MOCAA School Education Programme is set to begin in the second South African school term of 2018. Updated information on the programme will be posted to our website and social media platforms.

How high is the Atrium space?

The Atrium is 33 metres high. A standard floor of a regular building is about 3 metres in height so the Atrium is about 10 floors high.

How many floors is the exhibition space?

The museum has nine floors of which seven are accessible to the public for exhibitions.

How many gallery spaces are there?

There are 80 conventional white-cube gallery spaces but more than 100 galleries when you include spaces such as the Centre for Performative Practice, the four-story dust house and the tunnels on the Level -1 basement level.

Is the museum an accurate portrayal and representation of the African continent?

This museum is at the start of a journey to participate in the conversation of what it means to be African, and then begin representing the continent. This will be a process over many years to fully understand and represent such a huge continent with so many traditions, languages and cultural groups. No collection can represent an entire continent but Zeitz MOCAA hopes its collection will make a significant impact on how Africa and the world view and has access to works of art from Africa and its Diaspora.

I am an artist. How can I have my artwork displayed in the museum or added to the Zeitz MOCAA collection?

Please note, we do not accept exhibition or artwork applications. Should we open up our institution to proposal submissions, you will see this on our website and social media pages.

Zeitz MOCAA offers daily complimentary museum highlights tours, Zeitz MOCAA member tours, private pre-booked tours and event tours to suit your needs.

Daily highlight tours
Daily highlight tours are led by one of our Gallery Guides within normal museum hours and take place at 11 a.m. (except Wednesdays) & 3 p.m. every day for up to 45 minutes. They are provided complimentary as part of the admission price. Daily tour bookings open 30 minutes prior to commencement. Maximum of 25 people allowed per tour. Please book upon arrival to avoid disappointment.

Morning Tour: 11:00 a.m. (daily, except on Wednesdays)
Afternoon tour: 3 p.m. (daily)

Please note: All highlight tours start in the BMW Atrium Bowl on Level -1.

Zeitz MOCAA Member tours
Gold, Silver and Bronze Zeitz MOCAA members receive a curator-led tour as part of their membership benefits. This will be arranged as part of our programming and members will receive invitations to these tours. For more information on member tours, please contact membership@zeitzmocaa.museum.

Private pre-Booked tours
These tours need to be pre-booked and are paid for and booked dependent on the availability of curatorial assistants, Curators and the Chief Curator. They may take place anytime between 10 a.m. – 6 p.m. All privately booked tours require a minimum of 10 people, or the payment thereof, for groups less than 10 people.

Pre-booked Curatorial Assistant tours
Curatorial assistant-led tours may be booked at any time between 10 a.m. and 6 p.m. These tours last an hour and will encompass all floors of the museum, ending at the Sculpture Garden on Level 6.
Cost: R130 per person in addition to the entrance fee of R190
Requirement: Minimum group size of 10 people or the payment thereof
Meeting point: Front Desk, level 0

Pre-booked Curator-led tours
Curator-led Tours may be booked at any time between 10 a.m. and 6 p.m. and are dependent on the availability of the Curator.
Cost: R1 000 per person including admission fees and a glass of sparkling wine.
Requirement: Minimum group size of 10 people or the payment thereof.
Meeting point: Front Desk, level 0

Pre-booked Chief Curator tours
These tours are led by the museum’s Chief Curator. These tours are booked on request only and are dependent on the Chief Curator’s availability and schedule.
Cost: R3 000 per person, including admission fees and a glass of sparkling wine
Requirement: Minimum group size of 10 people or the payment thereof
Meeting point: Front Desk, level 0

Additional charges will apply as follows:

R 15 000,00 surcharge over and above pricing indicated above for tours that take place before 9 a.m.
R 15 000,00 surcharge over and above pricing indicated above for tours that take place after 6 p.m.

Event tours
Event tours may be booked as an added extra to your event. These tours last an hour and may encompass all floors of the museum, ending at the Sculpture Garden on Level 6. To qualify for this tour type, your event must include Venue Hire, Food and Beverage and based on the availability of curatorial staff.
Cost: R500 per person.
Requirement: Minimum group size of 30 people or the payment thereof.
Meeting point: Based on final event requirements.

Gallery viewing for events (excluding tour)
Gallery floors can be booked as an extra to your event. These do not include guided tours merely access to a specific floor to view artworks/exhibitions for up to 90 minutes. To qualify for gallery viewing, your event must include Venue Hire, Food and Beverage.
Cost: R 20 000 per floor (Zeitz MOCAA has 4 gallery floors Level 1, Level 2, Level 3 & Level 4) includes 3 ushers to secure the floor.

For all private/pre-booked tours, please email tours@zeitzmocaa.museum. Please note that the curatorial team is fully booked for private tours until mid-April 2019.

Museum Facilities
Zeitz MOCAA offers world-class museum facilities

Baby changing facilities:
Baby changing facilities are available in bathrooms located on floor 1 and floor 6.

Drinking fountains:
Drinking fountains are available on P2 and level 6, at varying heights to accommodate wheel-chair users.

Elevators:
Two wheelchair friendly elevators operate between level 1 and level 6.

Restaurant:
The restaurant is situated on level 6 and operates to the public during museum opening hours. Please note that the restaurant may be closed to host events from time to time. Read more about the restaurant here.

Museum Shop:
Situated in the museum lobby, the museum shop will open from 10 a.m. – 7 p.m. Read more about the shop here.

Lockers:
Lockers are available at the museum entrance. Locker sizes are: 32 cm wide x 69,2 cm long x 47 cm. Please note that large backpacks are not allowed in the museum and cannot be stored with security. Find out more about storage facilities in the inner city here.

Gender-neutral toilets:
Male, female and gender-neutral toilets are available on each gallery floor from level 2 to 4. Each toilet is wheelchair friendly.

AfriSam Audio tours:
Now available. Dedicated to showcasing cutting-edge, contemporary art from Africa and it Diaspora, Zeitz MOCCA presents the AfriSam Audio Tour. Generously sponsored by AfriSam, the free, self-guided audio tour will unveil unique stories about the museum’s collection and architecture. The tour will feature diverse commentaries from leading artists, curators, architects, designers and visionaries to enrich visitor’s experiences and give a holistic narrative of the architecture and artwork in the museum’s collection. Visitors can choose from three audio tours: an architectural tour, an art tour and a children’s tour created for our younger museum visitors. Pick up your AfriSam Audio Tour device at the AfriSam Audio Tour desk near reception on level 0.

Please note that proof of identification or passport is required to hire an AfriSam Audio tour device. Children under the age of 18 years required adult supervision with valid identification.

Zeitz MOCAA welcomes all groups
To ensure a pleasant arrival and quick access, it is recommended to pre-purchase your tickets online.

School groups:
Email The Centre for Art Education to book your school tour.

MyCiti bus stop:
Situated at the Waterfront Silo station.

City Sightseeing dropoff:
Situated in front of the museum.

Tour Bus dropoff:
Situated in front of the museum.

Paid parking:
Available under the museum.

Please note that no hats or caps are allowed in the museum, for security purposes.

Accessibility to Zeitz MOCAA
Zeitz MOCAA is situated in the V&A Waterfront, Silo District. See map above.

MyCiti bus stop:
Situated at the Waterfront Silo bus stop.

City Sightseeing drop-off:
Situated in front of the museum.

Tour Bus drop off:
Situated in front of the museum.