Job Description: Ticket Desk Assistant 
Job Title: Ticket Desk Assistant 
Department: Front of House, Operations 
Reporting to: Front of House Manager 
Duration: Full time with 3-month probation period 
Start date: As soon as possible 

Background 

Zeitz Museum of Contemporary Art Africa (Zeitz MOCAA) is a public not-for-profit contemporary art museum which collects, preserves, researches, and exhibits twenty-first-century art from Africa and its Diaspora; hosts international exhibitions; develops supporting educational and enrichment programmes; encourages intercultural understanding; and guarantees access for all. Over one hundred galleries, spread over nine floors, are dedicated to a large cutting edge permanent collection; temporary exhibitions; and Centres for Art Education, Curatorial Excellence, Performative Practice, Photography, the Moving Image, and the Costume Institute. 

Job Overview 

The role requires the individual to interact with guests at the ticket desk daily, including the audio guide desk, processing transactions on Webtickets point of sale speedily and efficiently whilst creating a positive, welcoming impression. In addition, the individual is required to roam the gallery floors in a Guest Relation capacity assisting Guests where needed. Good people skills and the ability to communicate with multicultural groups of customers coupled with a high level of accuracy, integrity and ethical standards are essential. 

Key Responsibilities: 

• Demonstrates good customer service 
• Process till transactions efficiently and effectively in line with till policies and procedures. 
• Maintain a hygienic, safe and well-organized front desk. 
• Reports acts of dishonesty or fraud to your line manager. 
• Demonstrate self-discipline with regards to attendance, dress code, hygiene and time-keeping. 

Minimum Qualifications: 

• Preferably Grade 12 or equivalent NQF Level with Maths and English essential 
• Computer Literate 
• Relevant working experience 
• Available and flexible to work different shifts (including weekends & public holidays) 

Knowledge, Skills and Abilities: 

Customer Service Orientation: 

• Strong Customer service skills, must be customer focused and enjoy establishing good customer relations 
• Assists in resolving problems before escalating to the next level 

Trustworthy, with strong analytical skills: 

• Proactively identifies the ethical implications of one’s behaviour 
• Makes decisions and acts consistent with the organisation’s ethics and values 
• Reliable and dependable 

Attention to Detail: 

• Demonstrate a high level of vigilance 
• Pays attention to the quality of work 
• Ensures work gets done right the first time 

Ability to handle and control difficult situations 

• Remains calm under pressure 
• Manages own emotions and responses 
• Able to act quickly and calmly in an emergency 

Team player, willing to stand in when required. 

As a cutting-edge equal opportunity institution, Zeitz MOCAA celebrates diversity in all its forms including gender, race, creed, and orientation. Zeitz MOCAA is committed to Employment Equity and particularly welcomes applications suitably qualified Historically Disadvantaged Individuals (HDIs) for this position. 

To apply please send your CV and a covering letter to: careers@zeitzmocaa.museum, closing date, 7 December 2018.