Job Description: Ticket Desk AssistantÂ
Job Title: Ticket Desk AssistantÂ
Department: Front of House, OperationsÂ
Reporting to: Front of House ManagerÂ
Duration: Full time with 3-month probation periodÂ
Start date: As soon as possibleÂ
BackgroundÂ
Zeitz Museum of Contemporary Art Africa (Zeitz MOCAA) is a public not-for-profit contemporary art museum which collects, preserves, researches, and exhibits twenty-first-century art from Africa and its Diaspora; hosts international exhibitions; develops supporting educational and enrichment programmes; encourages intercultural understanding; and guarantees access for all. Over one hundred galleries, spread over nine floors, are dedicated to a large cutting edge permanent collection; temporary exhibitions; and Centres for Art Education, Curatorial Excellence, Performative Practice, Photography, the Moving Image, and the Costume Institute.Â
Job OverviewÂ
The role requires the individual to interact with guests at the ticket desk daily, including the audio guide desk, processing transactions on Webtickets point of sale speedily and efficiently whilst creating a positive, welcoming impression. In addition, the individual is required to roam the gallery floors in a Guest Relation capacity assisting Guests where needed. Good people skills and the ability to communicate with multicultural groups of customers coupled with a high level of accuracy, integrity and ethical standards are essential.Â
Key Responsibilities:Â
- Demonstrates good customer serviceÂ
- Process till transactions efficiently and effectively in line with till policies and procedures.Â
- Maintain a hygienic, safe and well-organized front desk.Â
- Reports acts of dishonesty or fraud to your line manager.Â
- Demonstrate self-discipline with regards to attendance, dress code, hygiene and time-keeping.Â
Minimum Qualifications:Â
- Preferably Grade 12 or equivalent NQF Level with Maths and English essentialÂ
- Computer LiterateÂ
- Relevant working experienceÂ
- Available and flexible to work different shifts (including weekends & public holidays)Â
Knowledge, Skills and Abilities:Â
Customer Service Orientation:Â
- Strong Customer service skills, must be customer focused and enjoy establishing good customer relationsÂ
- Assists in resolving problems before escalating to the next levelÂ
Trustworthy, with strong analytical skills:Â
- Proactively identifies the ethical implications of one’s behaviourÂ
- Makes decisions and acts consistent with the organisation’s ethics and valuesÂ
- Reliable and dependableÂ
Attention to Detail:Â
- Demonstrate a high level of vigilanceÂ
- Pays attention to the quality of workÂ
- Ensures work gets done right the first timeÂ
Ability to handle and control difficult situationsÂ
- Remains calm under pressureÂ
- Manages own emotions and responsesÂ
- Able to act quickly and calmly in an emergencyÂ
Team player, willing to stand in when required.Â
As a cutting-edge equal opportunity institution, Zeitz MOCAA celebrates diversity in all its forms including gender, race, creed, and orientation. Zeitz MOCAA is committed to Employment Equity and particularly welcomes applications suitably qualified Historically Disadvantaged Individuals (HDIs) for this position.Â
To apply please send your CV and a covering letter to: careers@zeitzmocaa.museum, closing date, 7 December 2018.Â