Job Description: Ticket Desk Assistant
Job Title: Ticket Desk Assistant
Department: Front of House, Operations
Reporting to: Front of House Manager
Duration: Full time with 3-month probation period
Start date: As soon as possible
Zeitz Museum of Contemporary Art Africa (Zeitz MOCAA) is a public not-for-profit contemporary art museum which collects, preserves, researches, and exhibits twenty-first-century art from Africa and its Diaspora; hosts international exhibitions; develops supporting educational and enrichment programmes; encourages intercultural understanding; and guarantees access for all. Over one hundred galleries, spread over nine floors, are dedicated to a large cutting edge permanent collection; temporary exhibitions; and Centres for Art Education, Curatorial Excellence, Performative Practice, Photography, the Moving Image, and the Costume Institute.
The role requires the individual to interact with guests at the ticket desk daily, including the audio guide desk, processing transactions on Webtickets point of sale speedily and efficiently whilst creating a positive, welcoming impression. In addition, the individual is required to roam the gallery floors in a Guest Relation capacity assisting Guests where needed. Good people skills and the ability to communicate with multicultural groups of customers coupled with a high level of accuracy, integrity and ethical standards are essential.
Knowledge, Skills and Abilities:
Customer Service Orientation:
Trustworthy, with strong analytical skills:
Attention to Detail:
Ability to handle and control difficult situations
Team player, willing to stand in when required.
As a cutting-edge equal opportunity institution, Zeitz MOCAA celebrates diversity in all its forms including gender, race, creed, and orientation. Zeitz MOCAA is committed to Employment Equity and particularly welcomes applications suitably qualified Historically Disadvantaged Individuals (HDIs) for this position.
To apply please send your CV and a covering letter to: firstname.lastname@example.org, closing date, 7 December 2018.