Job Title: Membership Manager
Department: Institutional Advancement
Reports to: Head of Patrons
Duration: Full Time with 3 months probation
Zeitz Museum of Contemporary Art Africa (Zeitz MOCAA) is a public not-for-profit museum dedicated to contemporary art from Africa and its Diaspora. Over one hundred galleries, spread over nine floors, are dedicated to a large cutting edge permanent collection; temporary exhibitions; and Centres for Art Education, Curatorial Excellence, Performative Practice, Photography, the Moving Image, and the Costume Institute all housed in a unique re-imagining of what were once grain silos at Cape Town’s V&A Waterfront.
The Membership Manager is a key position in the Institutional Advancement Department, responsible for managing all aspects of the member acquisition and renewal processes. It is a client-facing role, requiring both excellent client-management skills and strong systems and database experience to oversee the membership process and member communications. The Membership Manager works closely with both the Head of Patrons and Events Manager to drive member engagement and communications, and with the Front of House Manager to ensure excellent member relations and revenue reporting. In addition to managing administrative and gift processing support within the Department – maintaining the integrity of donor financial records and files – the Manager participates in all fundraising activities including donor and sponsor relations, as directed and assigned. The Membership Manager supervises two staff, including a Database Assistant and Membership Assistant, within the department.
Essential job functions include:
Bachelor’s degree, and three years related work experience. Membership, client or customer management experience a plus.
Knowledge, skills and abilities:
• Ability to work evening hours for donor events and some weekends, as cutting-edge equal opportunity institution, Zeitz MOCAA celebrates diversity in all its forms including gender, race, creed, and orientation. Zeitz MOCAA is committed to Employment Equity and particularly welcomes applications from suitably qualified Historically Disadvantaged Individuals (HDIs) for this position.
To apply please send your CV and a covering letter to: email@example.com, closing date, 23 November 2018.