Job Title: Membership AssistantÂ
Department: Institutional AdvancementÂ
Reporting to: Head of PatronsÂ
Duration: Full time with a 3-month probation periodÂ
Start date: As soon as possibleÂ
 BACKGROUNDÂ
Zeitz Museum of Contemporary Art Africa (Zeitz MOCAA) is a public not-for-profit contemporary art museum which collects, preserves, researches, and exhibits twenty-first-century art from Africa and its Diaspora; hosts international exhibitions; develops supporting educational and enrichment programmes; encourages intercultural understanding; and guarantees access for all. Over one hundred galleries, spread over nine floors, are dedicated to a large cutting edge permanent collection; temporary exhibitions; and Centres for Art Education, Curatorial Excellence, Performative Practice, Photography, the Moving Image, and the Costume Institute.Â
MAIN PURPOSEÂ
The role of the Membership Assistant is to drive increased membership sales by delivering exemplary, knowledgable, and professional service to members and prospective members. They will further analyse the department’s performance and maintain relationships with existing members through membership benefit fulfilment. This person will also use statistical analysis and provide reports on sales to the department head on a daily, weekly, and monthly basis.Â
KEY RESPONSIBILITIES INCLUDEÂ
– Maintain service excellence at all times – both in person, by phone, and via email.
– Achieving set targets for the membership sales departmentÂ
– Handle all membership related queries including annual renewals and upgrades.
– Enrol prospective members, print/issue purchased membership cards, and complete all aftersale procedures and relevant member follow-upÂ
– Know the products and services offered, including the terms and benefits (e.g. special features and membership policies)Â
– Responsibility for accurate data entry into donor and prospect records, data cleansing, and manipulationÂ
– Maintaining necessary donor records and files, and other related records/
– Reporting on key membership and advancement metrics on a daily, weekly, and monthly basisÂ
– Provide support for various advancement activities including campaigns, fundraisers, member cultivation, patron events and travel programs as neededÂ
KNOWLEDGEÂ SKILLS AND ABILITIESÂ
Skills and Behavioural RequirementsÂ
– Strong customer services skills, must be client focused, highly professional, and enjoy establishing good customer relationsÂ
– Strong organisational skills with the ability to prioritise and manage multiple tasks and responsibilitiesÂ
– High-level initiative with the ability to self-motivate, reliable and dependable. Proactive problem-solverÂ
– Attention to detail, and demonstrate a high level of vigilanceÂ
– Strong communication skills, and possess the ability to handle diverse groups of people.
– Ability to establish and maintain effective working relationships (internal/external)Â
– Strong data entry experience, and knowledge of the utilisation of information systemsÂ
– Ability to handle confidential records and sensitive donor information with discretion and confidentialityÂ
MINIMUM QUALIFICATIONSÂ
– Preferably Grade 12 or equivalent NQF LevelÂ
– Higher Education advantageousÂ
– Strong computer skills with a high level of proficiency in Microsoft Office (Strong Excel skills essential)Â
– Webtickets experience advantageousÂ
EXPERIENCEÂ
– 2+ years of relevant experience in customer service industryÂ
As a cutting edge equal opportunity institution, Zeitz MOCAA celebrates diversity in all its forms including gender, race, creed, and orientation. Zeitz MOCAA is committed to Employment Equity and particularly welcomes applications suitably qualified Historically Disadvantaged Individuals (HDIs) for this position.
To apply please send your CV and a covering letter to: careers@zeitzmocaa.museum, closing date, 24 May 2019.Â